Since your e-mail provider probably uses some type of overzealous filtering; we are requesting you to add our e-mail address to your trusted list of senders, contacts or address book. It is also known as “Whitelisting.”If you do not see an email from [email protected] in your Inbox, our email may have mistakenly been sent to your spam/promotion folder. Please, open your spam folder/promotion tab and if you find an email from [email protected] open it and mark it as “Not spam”.NEXT: Click your provider below to Whitelist Asia World MUN’s emails.

Popular Apps

Gmail

If you do not readily find an email from [email protected], Please check your Gmail Spam Folder:

1. If you see the email from [email protected]
2. Open the email please.
3. Click 'Dots' button on the top right, to reveal your choices


Click Filter messages like this



Click the button Create filter to open your settings. From the next menu, please check these options



Under the "Categorize as: Choose Category..."

1. Click the dropdown icon next to "Choose Category..."
2. Please select Primary in the next options menu.


Click "Create filter" button, to save your settings

To make sure our email gets delivered to your Inbox, you must add [email protected] to your contacts list.

1. Open the email from [email protected].
2. Click the drop down arrow next to “Reply” in the upper right side the email from header
3. Click the “Add [email protected] to Contacts List” from the list that appears.
4. If [email protected] does not appear in the dropdown list? Then you probably have already added [email protected] to Contacts.

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now.

1. Please open the email and Tap the icon
2. Select "Change labels"

3. Check the box next to Inbox

4. Tap OK to save your settings

Are you are using Gmail Tabs such as "Promotions" please open your Promotions tab in Gmail.

1. When you find the email from [email protected]
2. Tap the menu icon top right.
3. Then select Move to

4. Then select Primary from the list.

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.Periodically check the Junk folder for email messages that were marked as junk mistakenly.To indicate that an email message from [email protected] isn’t junk:

1. Open your Mail app and go to the Mailboxes screen
2. Scroll down to the folders area

3. Select the Junk folder
4. Find the email from and slide it left to see options.

5. Tap the More button
6. Tap the Mark button

7. Tap the Mark as Not Junk button

The message is moved to your Inbox. Subsequent email messages from will no longer be marked as junk. By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Outlook Mobile App

- To add [email protected] to your list of Focused Inbox on the Outlook App, please open the mobile Outlook app on your Android, Microsoft or iPhone. Then open the email from [email protected]:

1. - Click the dropdown menu on the top right of your Inbox.
2. - On the menu displayed tap Move to Focused Inbox



3. - Select the Move this and all future messages button.



4. - Tap Move
5. Now all future messages from [email protected] will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

Outlook 2003, Outlook 2016 and Outlook Office 365

To add [email protected] to your list of "Safe senders" on Outlook:

1. - Right click our email in your Inbox email list pane.
2. - On the menu displayed move your mouse over or tap Junk
3. - Click or tap on Never block sender in the menu that rolls out.
4. - The resulting popup will say:
5. - "The sender of the selected message has been added to your Safe Senders List."
6. - Click OK

To add sender to address book:

1. - Open the email
2. - Right click on the from address
3. - Choose Add to contacts option

Yahoo! Mail

If you do not see an email from [email protected] in your Inbox...

Check your Spam Folder. If an email from [email protected] is there?

1. - Please open the email.
2. - Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from [email protected] to your Inbox.

1. - Move your mouse over or tap the Gear icon in the top right navigation bar.
2. - Select Settings from the list that drops down.
3. - Choose Filters located on the left side of the page.
4. - Click the Add button on the Filters page.
5. - Create a name such as Whitelist in the Filter name field.
6. - In the From field leave the default contains selected.
7. - Enter our email address [email protected] in the text box next to Contains...
8. - Choose the destination folder to which you would like the message delivered. For example: Inbox.
9. - Click or tap Save...
10. - You will see in the next screen -Deliver to Inbox if From contains [email protected]-
11. - Click or tap Save on this screen.
12. - You will be returned to your Yahoo! Inbox.

Outlook.com

In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam. Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. - Check the Junk folder. If you see the [email protected] email in your Inbox [email protected]
2. - Open the email from [email protected]...
3. - Click the "Wait it's safe" link

Mark Sender as "Wait it's safe!

Manually Add to Safe List

1. - Click gear the icon on the top right.
2. - Select Options in the drop down list.
3. - On the Options page under Preventing junk email click Safe and blocked senders
4. - Click the link Safe senders on the next page.
5. - Enter the email address [email protected] in the text box.
6. - Click Add to list
7. - [email protected] will now be added to your list of Safe senders
8. - Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

AOL Webmail

If you find [email protected] in your spam folder:

1. Right click the email.
2. Click "Not spam" in the resulting list.

Add [email protected] to your Address Book:

1. - Open the email from [email protected]
2. - Click the show details link next to [email protected] in the From field.
3. - Move your mouse over or tap [email protected] to show the menu.
4. - Click or tap Add contact in the menu displayed.
5. - Add [email protected] to the name fields
6. - Click Add contact

Comcast

Please log into your Xfinity account and select your Comcast webmail:

1. Should you find an email from [email protected] in your spam folder:
2. Open the email.
3. Click the   Spam (not spam) icon on the top toolbar.

Next please, add [email protected] to your address book:

1. - Please open the email from [email protected].
2. - Click on the button at the top left of the email that says:

+ Add to Address Book



3. - That will open your edit contact screen.
4. - Then click Save and you're all done.

EarthLink

If you are not receiving email at EarthLink, there are two actions you can take.

1. - Check Suspect Email folder
2. - Add [email protected] to your address book.

With EarthLink, if you have SpamBlocker turned on, suspect messages are automatically send to your Suspect Email folder if the Domain is not in your address book.

Suspect Email Folder:

1. - While in the Suspect Email folder, if you see ...
2. - Select the Move to Inbox and Add Contact option from the drop down menu.
3. - This will add [email protected] to your Address Book for future email delivery assurance.

Address Book Inclusion:

1. - Open the email.
2. - Click Add to Address Book in the email header.
3. - Use the Address Book Editor to verify the sender's contact details and click save.
4. - Fill in [email protected] as the email address of the sender.
5. - Any mail sent with the same Domain (right of the @ sign) will now be delivered to your Inbox.

AT&T

AT&T no longer maintains their own inbox.

Instead you can find your AT&T emails at Att.Yahoo.com . Please follow the Yahoo instructions for whitelisting an ATT.net email address. Click or Tap here, to scroll to the Yahoo instructions...

Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from [email protected] appears in your Junk Folder:

Please mark that message as Not Junk. Next, please add [email protected] to your Address Book:

1. - Click the Address Book button.
2. - Make sure the Personal Address Book is highlighted.
3. - Click the New Contact button.
4. - Under the Contact tab, copy and paste the "From" address, [email protected] into the email text box.
5. - Click OK.

Security Software

Norton AntiSpam

This problem may occur if [email protected] is accidentally added to the Blocked List. To remove the [email protected] from the Blocked List:

1. - Start your Norton product.
2. - Click Settings.
3. - Depending on your Norton product, do one of the following:

For Norton 360:

1. In the Settings window, under Detailed Settings, click AntiSpam.
2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Blocked List, click Configure.
3. - In the Blocked List window, select the item that you want to remove, and then click Remove.
4. - Click Apply, and then click OK.
5. - If you do not find [email protected] in the Blocked list, go to next step.

To add to the Allowed List:

1. - Start your Norton product.
2. - Click Settings.
3. - Depending on your Norton product, do one of the following:

For Norton 360:

• In the Settings window, under Detailed Settings, click AntiSpam.
• On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

1. In the Settings window, on the Network tab, click Message Protection.
2. Under AntiSpam, next to Allowed List, click Configure.
3. - In the Allowed List window, click Add.
4. - In the Add Email Address window, from the Address Type drop-down, select the address type.
5. - Add [email protected], and then click OK.
6. - In the Allowed List window, click Apply, and then click OK.

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

1. In order to add [email protected] to the friends whitelist, please open McAfee and click on Web & Email Protection.
2. Then click on Anti-Spam

There you can see various settings. You can change the spam protection level, change filter settings, etc.

3. Click on Friends list
4. - Please add [email protected] to your "Friends List" to always allow emails from [email protected].

Trend Micro

If you received an email message from that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future. The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

1. - Add the [email protected] to the list of Approved Senders.
2. - Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

1. - Open Microsoft Outlook.
2. - Click the Spam Mail folder then select the legitimate email detected as spam.
3. - Click Approve Sender on the toolbar.
4. - Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

1. - Open Microsoft Outlook.
2. - Click Trend Micro Anti-Spam then click Settings.
3. - On the Spam Filter tab, move the slider bar to select a lower filter strength.
4. - Click OK to save your settings.

Spam Filters

Cloudmark SpamNet

Cloudmark filters email based on content footprints. To assure our email has not been mis-identified as spam:

1. - Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
2. - Click Advanced.
3. - Go to the Whitelist tab.
4. - Click the Add button.
5. - Type: [email protected]
6. - Click OK.
7. - Click OK.
8. - Click Yes.
9. - Click OK.

SaneBox

Sanebox is not a filter, but a filtering system trained by you.

1. - Open your Webmail or Gmail where you use SaneBox.
2. - Open your @SaneLater folder.
3. - If you find an email from [email protected] or an email from [email protected] in @SaneLater...
4. - Please drag my email to your Inbox folder.
5. - By doing this you will always get our great content in your Inbox from now on!

Spam Assassin

Spam Assassin is usually administered by your server admin. Please contact your admin and request that he or she:

1. - Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server
2. - whitelist_from
3. - Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.

Barracuda Networks

Occasionally, Barracuda Spam Firewall will mark a legitimate message as spam. There are two methods to whitelist email senders.

Whitelist Quarantined Senders:

1. - Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
2. - Locate the email from and the sender email address [email protected] that you do not want quarantined in the future. Click on the word "Whitelist," which is in green print to the right of the email title. This will open your list in a web browser.
3. - Click the box to the left of the email that you would like to whitelist. At the top of the page, click "Whitelist." Barracuda will not block or quarantine the sender whose email address appears on the whitelist.

Whitelist Senders and Domains:

1. - Open your web browser. Navigate to your company's Barracuda firewall homepage.
2. - Click on the Block/Accept tab.
3. - Choose "Sender Domain Block/Accept." Enter the Domain name from [email protected] to whitelist. For example, you can enter aol.com to allow all AOL addresses.
4. - You may enter a comment to remind you why you allowed this Domain. Click "Add."
5. - Click your mouse on the "Email Sender Block/Accept" tab. Enter the email address of an individual sender that you want to whitelist, such as "[email protected]"
6. - Include a comment. Click "Add." In the future, Barracuda will not block emails from this sender.